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FAQs:

Is Apartment Keepers insured and bonded?

We are licensed, insured, and bonded. Your apartment, Our employees, and Apartment Keepers are fully covered by one of the best companies in the industry.

Does Apartment Keepers have a breakage and loss policy?  

Apartment Keepers is fully bonded and insured. We have set limits on liability at 10 times the cost of that days cleaning. Apartment Keepers must be notified within within 48 hours of service. Items excluded from liability are; cash, jewelry, one-of-a-kind items or hard to get items; items of sentimental value, art, and antiques. Key replacement or locksmith fees are paid only if keys are lost or miscoded.

Do I need to be present when you clean my apartment?

Its up to you. Most clients prefer to give us a key or leave one in a secure place for each time we visit. The best way for everyone is to provide us with a key or whatever forms of access your apartment requires. We guarantee the safety and security of all keys or access codes.

How do you protect access to my apartment?

Your key is secured in a locked key storage device to which only Apartment Keepers management has access except for the day of each visit. After each visit the Key is returned to the secure storage device.

How many people will you send to clean my apartment?

Since we only clean apartments, we usually send a team of two individuals. After a thorough job has been performed, a supervisor may inspect the apartment and addresses any oversights. Apartment Keepers makes every effort to send the same team each time.

Do I need to provide my own cleaning products?

Apartment Keepers always brings our own cleaning products and equipment. All products used are name brand quality.

Are maids trained and supervised?

Apartment Keepers screens and trains everyone that works for the company. A supervisor visits each apartment from time to time.

What is the method of payment for Apartment Keepers?

Payment is automatically billed in full at the end of your 28 day cycle which starts on your first day of service. You may pay by accepted credit cards. We don't require a contract but we do require a termination fee equal to one month of service.

Does Apartment Keepers Guarantee their work?

All cleaning performed by Apartment Keepers has a 100% Satisfaction Guarantee. If you are unhappy with a cleaning please call us within 24 hours of the cleaning and we will re-clean your apartment at no charge.

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